Refund policy

Right of Withdrawal

Right of withdrawal: Consumers have a right of withdrawal under Articles 52 et seq. of the Italian Consumer Code (Codice del Consumo, Legislative Decree 206/2005). This right applies only to consumers and does not apply to purchases made for business or professional purposes.

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period begins on the day on which you, or a third party other than the carrier indicated by you, takes physical possession of the last of the goods.

To exercise your right of withdrawal, you may use the electronic withdrawal function available on our website at https://www.schnalsersaege.com/en#widerrufsbutton

Alternatively, you must inform us – Lisa Metzdorff, Certosa 98, I-39020 Senales (BZ), Italy, email: l.metzdorff@schnalsersaege.com – by means of a clear statement (e.g. a letter or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but it is not obligatory. To meet the deadline, it is sufficient that you send your communication before the period expires.

Effects of withdrawal: If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery – with the exception of any supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us – without undue delay and no later than fourteen days from the day on which we receive your notice of withdrawal. We will use the same means of payment as you used for the initial transaction, unless expressly agreed otherwise; in no event will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earliest.

Return of the goods: You must send back the goods to us without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods. For goods which by their nature cannot normally be returned by post – in particular beds, standing table sets and cradles – these costs are estimated at between €100 and €500, depending on the size of the item and the distance involved.

You are liable for any diminished value of the goods only where this results from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. We therefore ask you to examine the goods only as you would be able to in a shop.

Exclusion and expiry of the right of withdrawal: The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and are made on the basis of an individual choice or decision by the consumer, or that are clearly personalised to the consumer's requirements (Art. 59 Codice del Consumo) – for example furniture and individual pieces made to measure according to your specifications.

The right of withdrawal furthermore expires in the case of sealed goods which are not suitable for return for reasons of health protection or hygiene, where the seal has been removed after delivery. This applies in particular to cosmetic and personal care products.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

To: Lisa Metzdorff, Certosa 98, I-39020 Senales (BZ), Italy, l.metzdorff@schnalsersaege.com

– I/We () hereby give notice that I/we () withdraw from my/our (*) contract of sale of the following goods: …
– Ordered on () / received on (): …
– Name and address of consumer(s): …
– Signature (only if this form is notified on paper), date

(*) Delete as appropriate.